Privacy Policy — Southern Claw Labs

1. About this policy

Southern Claw Labs ("we", "us", "our") is an Australian business. We are committed to protecting the privacy of personal information we collect and handle in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This policy explains how we collect, use, disclose, and protect your personal information when you visit our website (southernclawlabs.com) or engage with our services.

2. Information we collect

We may collect the following personal information:

Name, email address, and company name — when you submit our contact form
Service area of interest — as selected on our contact form
Project details — as described in your enquiry message
Basic website analytics — page views, referral source, and general location (country level only), collected via privacy-respecting analytics

We do not collect sensitive information such as financial details, government identifiers, or health information through this website.

3. How we collect information

Contact form: When you submit an enquiry via our contact form, your information is processed by Formspree (formspree.io) and delivered to us via email
Email: When you email us directly at [email protected]
Analytics: We use privacy-respecting analytics that do not use cookies and do not track individuals
Affiliate links: Some pages contain affiliate links (e.g., Amazon Associates). Clicking these links takes you to third-party websites governed by their own privacy policies

4. How we use your information

We use personal information only for the purposes for which it was collected:

To respond to your enquiry and arrange discovery calls
To provide our consulting, deployment, and support services
To send you information you have requested (e.g., newsletter updates, if subscribed)
To improve our website and understand how visitors use it

We will not use your information for purposes other than those stated without your consent.

5. Disclosure of information

We do not sell, rent, or trade your personal information. We may share your information with:

Formspree: Our contact form processor (US-based, Privacy Shield compliant)
Fastmail: Our email provider (Australian-headquartered)
Cloudflare: Our DNS and analytics provider

We will not disclose your information to any other third party unless required by law or with your explicit consent.

6. Data storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Email communications are handled through Fastmail, an Australian-headquartered provider. Website data is served via Cloudflare (global CDN) and hosted on GoDaddy (US-based hosting).

7. Cookies

Our website does not use tracking cookies. We use privacy-respecting analytics that do not require cookies and do not track individual users across websites. Third-party services linked from our site (e.g., Amazon, Railway) may use cookies — please refer to their respective privacy policies.

8. Your rights

Under the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent for future communications

To exercise any of these rights, contact us at [email protected].

9. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact

If you have questions about this privacy policy or how we handle your personal information, contact us at [email protected].